FAQs

(1) What materials are the shoes made out of?

We make our shoes out of the softest leather, which is durable, yet molds to your feet.  The outsole is made of rubber to allow for comfort and longevity

(2) Do these shoes require breaking in?

We have heard from some clients that no break in period was required.  For others, a day or two was necessary, after which, the shoes fit perfectly.  Please note that our shoes are all medium width, so if you have a wider forefoot, you may initially feel some tightness around that area.  This goes away quickly with wear because our shoes are made with premium leather, which stretches.  We suggest wearing them indoors and on carpet for a while, to allow the leather to mold to your feet.  When you are finally comfortable, go ahead and give them a full on road test.  Again, for some clients this was not necessary, for others it took a day or two, but no longer than that.

(3) What sizes are available?

Our shoes go from sizes 5.5 to 12, half sizes included.  Yes, we stock longer sizes as well because we think that EVERYONE deserves cute shoes.  

(4) Where are the shoes made?

Our shoes are handmade in Brazil

(5) What makes these shoes different?

How many times have you heard, ballet flats have no support, or have no padding, or are uncomfortable?  Well, we heard you.  In designing our ballet flats we did quite a bit of research on what elements are needed for good footwear.  The half inch heel is the minimum height recommended by podiatrists, the insole contains extra padding and support....especially in the heel, the outsole is thick enough to provide great shock absorption yet look sleek.  The best part is that we did all this while keeping the silhouette classic and the leather designs fun.

New Yorkers walk ALOT, so we wanted to create footwear that would meet those demands and share it with other women, wherever they may live.

This is not the shoe that will need to be replaced every few months.

(6) Do I get anything else with these ballet flats?

Yes, each pair of shoes comes with a protective shoe bag.

(7) What is your return policy?

Please read our return and exchange policy at https://www.emmecadeau.com/pages/returns-and-exchanges

 (8) What Trickle Up programs do the proceeds from your sales support?

Trickle Up has several structured programs in several countries, and we realize the best way to be a partner is to allow them to geographically put the funds to use based on the needs of the women they help.  For each pair of our collection sold, $5 is donated to Trickle Up to support their programs. Read about what they are doing at www.trickleup.org

Size Guide

US

6

6.5

7

7.5

8

8.5

9

9.5

10

10.5

11

11.5

12

Euro

36-37 

37 

37-38

38 

38-39 

39 

39-40

40 

40-41

41 

41-42

42 

42-43   

UK

4

4.5

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10